Support & Contact

Getting Help

We're here to help you get the most out of TransferChat.ai. Here are the best ways to reach us:

Email Support

For technical issues, billing questions, or general inquiries:

Email: support@transferchat.ai

We typically respond within 24 hours on business days.

Documentation

Visit our documentation to learn how to:

• Connect your S3, FTP, or SFTP storage
• Use TransferChat with ChatGPT or Claude via MCP
• Manage your API tokens and OAuth applications
• Track your file transfer history

Model Context Protocol (MCP) Server

For MCP-specific documentation and setup instructions:

MCP Server: mcp.transferchat.ai

Connect our MCP server to Claude Desktop, ChatGPT, or any MCP-compatible AI assistant.

Billing & Subscriptions

For billing questions or to manage your subscription:

• Visit your Billing Dashboard to update payment methods or view invoices
• Email billing@transferchat.ai for billing-specific inquiries

Report a Security Issue

If you've discovered a security vulnerability, please report it responsibly:

Email: infosec@transferchat.ai or infosec@syntaxia.com

We take security seriously and will respond promptly to verified reports.

Legal Inquiries

For legal matters, terms of service questions, or compliance inquiries:

Email: legal@transferchat.ai or legal@syntaxia.com

About Syntaxia

TransferChat.ai is built by Syntaxia, a DBA of Nomad Engineers LLC, a Delaware limited liability company with operating offices in Atlanta, GA, USA.

Syntaxia focuses on developer tools and AI-powered workflows that make technical tasks more accessible.

Company website: syntaxia.com

General contact: syntaxia.com/contact

Business Inquiries

For partnership opportunities, enterprise licensing, or custom integrations:

Email: business@transferchat.ai

Common Questions

How do I authorize ChatGPT or Claude to use TransferChat?

Visit mcp.transferchat.ai for instructions on connecting our MCP server to your AI assistant. You'll authenticate via OAuth to grant specific permissions.

Where are my storage credentials stored?

All S3, FTP, and SFTP credentials are encrypted at rest using industry-standard encryption. They never leave our servers and are never shared with AI assistants or third parties.

Can I revoke access to an AI assistant?

Yes! Visit your authorized applications page to view and revoke access for any connected AI assistant.

What file sizes and transfer limits apply?

Limits vary by subscription plan. See our pricing page for details. Free plans include 5 transfers/month, while paid plans offer higher limits.